Jurnal Teknik Industri Universitas Tanjungpura
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Sianturi, Pranatha -
Vol 2, No 1 (2018): JURNAL S1 TEKNIK INDUSTRI UNTAN
- Articles
USULAN PERBAIKAN KUALITAS PELAYANAN PEMINJAMAN TERHADAP KEPUASAN NASABAH PT. BANK XYZ MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE-PERFORMANCE ANALYSIS
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