KUALITAS PELAYANAN PUBLIK DI DESA SUNGAI AMBAWANG KUALA KECAMATAN SUNGAI AMBAWANG KABUPATEN KUBU RAYA

Martoyo Martoyo

Abstract


This research aims to quality of apparatus resources in public services of Sungai Ambawang Kuala Village Sungai Ambawang District Kubu Raya Regency.This research is descriptive qualitative approach. The results of this research aims quality of apparatus resources in public services to run is good in assurance, tangibles, empathy and  responsivitas, but is less in reability.


Keywords


Assurance, Tangibles, Empathy, Responsivitas, Reability

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