Servant Leadership dan Kepuasan Kerja terhadap Kinerja Karyawan di Lembaga Keuangan Non Bank Pontianak

Yulyanti Fahruna

Abstract


This research aims to assess and obtain empirical evidence by testing different response toward servant leadership, job satisfaction on the performance of employees in non bank financial institutions of Pontianak. Non probability sampling technique in the form of purposive sampling is applied. The study was conduct 100 respondents, consist of 50 employees of PT. Pegadaian (Persero) Area Pontianak and 50 employees of PT. Finansia Multi Finance Pontianak. The result shows that among PT. Pegadaian (Persero) Area Pontianak and PT. Finansia Multi Finance Pontianak there is a difference in case of servant leadership, job satisfaction and performance of employees where as the similarity between both non bank financial institutions on Pontianak.

 


Full Text:

PDF

References


Mangkunegara, A.P. (2005). Evaluasi Kinerja Sumber Daya Manusia. Bandung : Penerbit PT. Refika Aditama.

Mangkunegara, A.P. (2008). Perilaku dan Budaya Organisasi, Cetakan kedua. Bandung : Penerbit PT.Refika Aditama.

Bernardin H, J., & Russel, E.A. (2010). Human resources Management : An Experiental Approach Edition 5. New York: McGraw-Hill Inc.

Cokroaminoto. (2007). Membangun Kinerja Karyawan melalui Perbaikan Lingkungan Kerja. Diakses dari http://cokroaminoto.wordpress.com.

Dennis, R. (2004). Development of the Servant Leadership Assessment Instrument. Dissertation Abstract International, 05, 18-57.

Gibson, Ivancevich, Donnelly & Konopaske. 2006. Organization : Behaviour & Structure. New York : McGraw Hill.

Greenleaf, R.K. (1997). Servant Leadership: A Journey Into The Nature of Legitimate Power and Greatness. Mahwah, NJ: Paulist Press.

Greenleaf, R.K. (1998). Servant Leadership in L.C. Spears (Ed). Insight on Leadership: Service, Stewardship, Spirit and Servant-Leadership. New York: Wiley.

Hasibuan, M. (2006). Manajemen Sumber Daya Manusia. Jakarta : Bumi Aksara.

Liden, R.C., Wayne, S.J., Zhao, H., & Henderson, D. (2008). Servant leadership: development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19, 161-177.

Luthans, F. (2006). Organizational Behaviour 10th Edition. New York : McGraw-Hill.

Mathis, R.L., & Jackson, J.H. (2002). Manajemen Sumber Daya Manusia. Penerjemah J.Sadeli & B.Prawira. Jakarta: Penerbit Salemba Empat.

Mathis, R.L., & Jackson, J.H. (2004). Human Resources Management, 10th Edition. Penerjemah D.Angelica. Jakarta: Penerbit Salemba Empat.

Robbins, S.P. (2001). Perilaku Organisasi, Konsep, Kontroversi, Aplikasi, Versi Bahasa Indonesia, edisi kedelapan. Jakarta: PT. Prenhalindo.

Smith, C. (2005). Servant Leadership: The Leadership Theory of Robert K. Greenleaf. Info 640 – MGMT.OF INFO.ORGS.

Spears, L.C. (2010). Character and Servant Leadership: Ten Characteristics of Effective, Caring Leaders. The Journal of Virtues & Leadership, 1, 25-30.

Sudarmanto. (2009). Kinerja dan Pengembangan Kompetensi SDM. Yogyakarta : Pustaka Pelajar.

Sugiyono. (2007). Metode Penelitian Bisnis. Bandung: Alfabeta.

Sugiyono. (2013). Metode Penelitian Manajemen. Pendekatan: 1. Kuantitatif; 2. Kualitatif; 3. Mixed Methods; 4. Action Research; 5. Penelitian Evaluasi. Bandung: Alfabeta.

Umar, H. (2008). Riset Sumber Daya Manusia Dalam Organisasi. Jakarta: PT. Gramedia Pustaka Utama.




DOI: https://doi.org/10.26418/jebik.v5i3.19080

Refbacks

  • There are currently no refbacks.


JOURNAL INDEXING

               More...

 

PUBLISHED BY

Faculty of Economics and Business
Universitas Tanjungpura





Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

 

real time web analytics View My Stats